Booking policy

Last updated 1 October 2026

Bookings are made online for our Cotton Lane flagship. The shop has three chairs, so up to three people can book the same time. Bookings close two hours before the time you want.

Please arrive five minutes early. If you are more than 10 minutes late we may need to shorten your service or offer you the next free time.

You can move or cancel a booking from your account at least 24 hours before, so someone else can have the chair. We do not charge a cancellation fee.

Kids' cuts are for under 12s. A grown-up stays in the shop throughout the appointment.

Pay online when you book, or choose Pay in the shop and settle up after your appointment.

Lark Grove in Aigburth and Oxton Village on the Wirral are walk-in shops, first come first served. No booking is needed there.