Terms

Last updated 1 October 2026

When you place an order we confirm it by email. An order is accepted when we send that confirmation. Grooming orders ship within two working days; appointments are booked at Cotton Lane.

Prices are shown in pounds sterling and include VAT. We may change prices, but not after you have placed an order.

Booking, moving and cancelling an appointment are covered by our booking policy.

Gift vouchers are sent by email and spent online at checkout, on a booking or on grooming products. Any balance stays on the code.

Unopened products can be returned within 30 days for a full refund. Faulty items are replaced.

Nothing in these terms limits your statutory rights. We are not liable for losses that are not a foreseeable result of our mistake.