Delivery and returns
Last updated 1 October 2026
Delivery
Standard delivery costs £3.95 and takes 2 to 4 working days. Tracked next day is £5.95 when you order by 2pm, Monday to Friday. Delivery is free on grooming orders over £30. We dispatch within two working days.
Returns
Unopened products can be returned within 30 days for a full refund. Keep the packaging until you are sure, as products must return in their original condition.
Faulty items
If something arrives damaged or faulty, contact us and we will replace it. We cover the cost of returning faulty goods.
Appointments
Appointments are not delivered. Your booking is at our Cotton Lane flagship and follows the booking policy.